Since they told me that I am not covered they offered me the parts to fix the problem at a discounted price. Since the pool is covered for 60 years and sits outside in the weather, if the pool was treated properly we feel we should be covered for a corrosion problem. I received no response for about 3 weeks after which I received an email telling me I was not covered due to problem was due to corrosion over an extended period of time. Teddy Bear pools requested copies of the original sales receipt and pictures of the damaged area by USPS. I contacted Teddy Bear pools by email on Mato file a claim. In February I noticed that 2 of the extruded aluminum panels were splitting apart. Per the Ester Williams brochure the pool comes with a 60 year warranty which is now covered by Teddy Bear Pools. The pool was professionally installed by. I have had limited or no success in resolving my warranty complaint.On 3/20/99 I purchased an 18 X 33 Ester Williams Millennium pool from. Teddy Bear Pools policy of handling warranty issues by email or USPS only. If you read this and you still buy something from them, then that's on you. So they had to come back out again to fix that.
#Teddy bear pools install
A few weeks after this tub arrived, the water got disgusting and it was determined that they had failed to install the oxyidizer or some s t. That was about six weeks ago and no word yet. When they came to deliver the tub at a time that was convenient for us, once again, the tub was busted. That wasn't going to happen given that they had already brought us a defective tub the first time. They said we didn't have to be home for them to deliver. We have to take time off work for them to come and that wasn't possible. Finally someone calls us and says that the new tub is in and they want to deliver it on Monday (it was Friday). Then we heard nothing for several months. We couldn't use it and had to wait for someone to come up and repair it. A few weeks later, the heat censor on the tub went. They said to use the tub we had and they would let us know when the new tub would be installed. We called the business and they actually said the entire thing needed to be replaced. Then I realized that there was a crack in the shell of the tub.
They left us with a filthy hot tub that we had to drain a few weeks later because of the lack of chemicals and how dirty it was when it arrived.
#Teddy bear pools how to
They didn't show us how to use the chemicals.
They didn't bring us the right chemicals for the thing. When the tub was delivered, it was immediately clear that this place is a hot mess. We purchased a $9000 2018 Hot Springs hot tub (which was on sale) from them in February with delivery set for May, 2019. How could Teddy Bear improve? Let me count the ways.
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